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Sunday, September 17, 2017

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Professional Telephone Etiquettes !!!

Suggested phrases for Business Telephone Ettiquete

A) "Mid-State Band and Trust, this is Mrs. Schlerf. How may I help you?
B) "Accounting department, this is Laura. How may I help you?"
C) "Good morning, Dr. Nasir and Fareed's office, how may I help you?" 

Acknowledgements-Suggested responses to questions or comments

A) "Thank you, I'll check." or "I'll see."
B) "Yes ma'am/sir."
C) "One moment please, I'll find out."
D) "Yes, you may."

Reports to caller

A) "Mrs. Martinez is on another line, will you wait, please?"
B) "He is away from his desk, may I take a message."
C) "I'm sorry, Mrs. Hann is out of the office, may someone else help you."
D) "Ms. Shultz is in the Trust Department, one moment please, I'll transfer your call."
E) "I'm sorry to keep you waiting."

Obtaining the caller's name

A) "May I tell Mr. Snyder who is calling, please?"
B) "May I say who is calling, please?"
C) "May I have your name, please?"

Obtaining the correct information

A) Always repeat and read back messages for accuracy.
B) "Will you spell the name, please?"
C) "Will you repeat the number, please?"
D) "The correct spelling is P-R-E-T-T-Y?"
E)"The correct number is 5-1-1-6 - (pause)-1-5-3-4?"

Progress reports

A)"Mr. Lokey's line is still busy, do you wish to continue waiting?"
B)"I'm sorry to keep you waiting, may I check further and call you back?"
C)"That line is still busy, may someone else help you?"
D)"I'm sorry, she is still away from her desk, do you wish to continue waiting?"

1.dyspeptic: pertaining to or having indigestion; also, ill-humored.
2.melange: a mixture.
3.limn: to draw or paint; also, to describe.
4.vapid: insipid; flat; dull.
5.pernicious: deadly; destructive; exceedingly harmful.
6.valetudinarian: a weak or sickly person, especially one morbidly concerned with his or her health.
7.cerebration: mental activity.
8.hortatory: giving strong encouragement; inciting.
9.mimetic: imitative.
10.bellicose: warlike; pugnacious.


Word Stress
OOO – Don’t tell Mike
OoOoO – Go and speak to Mary
OooOooOoo – Hurry and give it to Jonathan
ooO – He can talk
oOO – He can’t talk
oOo – Good morning, Good evening, Excuse me!, How are you?, You are welcome.
I’d love to
OoO – What’s your name?, Close the door, Come and see!, don’t forget.
oOoO – I spoke to John., A cup of tea.
OoOo – Just a moment., where’s the station?
Ooo – No Problem!, Don’t worry. Keep quiet!, Please help us., Who told you?
OOoo – How much is it?, How far is it?, What time is it?, What day was it?
OooO – Where are you from?, Where were you born?, When does it leave?, How do
               You do?, What do you want?
ooOo – Can you help me?, Was it raining?, There’s a problem.
ooOoO – Would you like a drink?, Do you want to come?, Is it time to go?, Is it far  
      from home?


1 - The ....... procedure is to apply in person
normal            ordinary         plain               regular
2 - We ...... bothered arriving so early as there were no queues
should have              would have               needn't have             mustn't have
3 - You can do it this time, but please don't .......... a habit of it
do        make              have               be
4 - The ....... press reports suggest that the Government is about to call an election
newest           last                  current           latest
5 - Let's have a ......... of golf sometime
round             play                 match             sport
6 - While you're on holiday over there, could you ........ me back some French cheese?
Take               get                   bring               fetch
7 - Having pets is ...... to be good for your health
told                  said                 declared         stated
8 - The golf ....... was flooded last night
pitch               court               ground           course
9 - They gave her every ........ to apologise
opportunity                possibility      way     means
10 - Although they are brothers, they have nothing ..........
in particular               in general      in common                in each other 
T
Tick tock, tick tock, the clock ticked
A timeless ticking and tricking
A tremendous, effort, but time
Always won what mattered
_________________________
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Item Reviewed: Learn, Relax and Enjoy Rating: 5 Reviewed By: BUXONE