How to Train Your Staff to Deal with Customers

One of the most annoying parts of being a frontline staff member and also one of the most necessary parts is dealing with irate custo...

The Student And The Samurai - a zen story for your life

In the heart of ancient Japan, a young student confronted his greatest fear: a challenge to a duel with a feared samurai . Driven by anxiety...

The Harmony Hormone: Which Chemical Messenger Keeps Us Peaceful and Calm?

  In our quest for inner peace and tranquility , the human body plays a vital role, orchestrated by a complex interplay of hormones and neu...

How to Mind Control Customer Service Reps

Reader Lona says that people in her family have called her a consumer advocate since she was sixteen, and now she is going to share with...