Whether problems are internal or external, they can make your management duties a nightmare if you don't handle them correctly. Here's how to stay on top of them.
1. Stand up for employees. If other departments or managers are bearing down hard on your employees, stand up for them.
2. Fix what's broken. Don't waste time placing blame. Take care of fixing the problem before dealing with any possible repercussions.
3. Manage and control your emotions. Don't let anger or frustration affect your problem resolution. If you are emotionally invested in a situation, cool down before discussing it or bring in an outside mediator.
4. Learn when to step in. Some problems might resolve themselves if you just let them be, but you need to be aware of times where you'll need to step in and take control of a situation.
5. Take the blame. If you've made a mistake, fess up. It'll give you more time to work on fixing the problem instead of talking your way out of taking the rap.
6. Get the facts first. Before you pass judgment on a situation, make sure you have the whole story. Listen to employees and refrain from questioning anyone's integrity without first ensuring that you've gathered all the data.
7. Rise above the crisis. Learn to separate yourself from the problem and rise above the fray. You'll be able to think more clearly and make a better decision on how to rectify the issue.
8. Don't ignore problems. A small problem can easily snowball and become something much more difficult to fix.
9. Try to depersonalize problems. Let employees know that the problem isn't with them but with their actions. Don't make it personal.
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