Word Stress
A:
When do you begin your holiday?
o O O o o
B:
On the thirtieth of August
O o o O o
A:
That’s next Saturday!
O o o
B:
We’re leaving in the afternoon.
o o O
A:
When are you coming back ?
B:
Saturday September the thirteenth.
o O o o O
A:
Thirtieth?
O o o
B:
No, thirteenth!
o O
Oo
– April, thirty, morning, Sunday
oO
– July, midday, thirteen, today
Ooo
– Saturday, thirtieth, yesterday, holiday, seventy
oOo
– September, tomorrow, eleventh
ooO
– afternoon, seventeen, twenty-one
OoO
– What’s the time? Yes , of course? Thanks a lot!
OoOo
– See you later? Pleased to meet you! Can’t
you hear me?
oOoO
– A piece of cake. The shop was closed. It’s time
to go.
OooO
– What do you do? Where do you live? Give me
a call.
ooOo
– Are you coming? Do you like it? Is he happy?
Professional
Telephone Etiquettes !!
Tips for
creating a good image
A) Use basic
phrases of courtesy--"May I help you?, Please, Thank you, You are
welcome."
B) Use
standard, accepted business phrases.
C) Avoid
slang-"uh huh, yeah, nope, dude, or bye bye for good bye".
D) Do not
chew gum.
E) Do not
slam the phone or cut off abruptly.
F) Keep your
promises.
G) Smile
while speaking. People can "hear a smile" over the phone!
Education of employees
A) Use
written guidelines and verbal training.
B) Assure
adherence.
C) Choose the
proper employee for telephone answering (someone who loves the job).
D) Insist
that employees avoid saying, "Have a nice day." Callers are sick of
trite clichés.
E) Make sure
that employees refrain from idle chitchat on company phone lines.
A Question of Time
Nasruddin Hodja
was tilling his patch of land when a hunter came riding up.
“Hey, you!”
said the man. “Did you see a boar run past?”
“Yes,”
replied Hodja.
“Which way
did it go?” demanded the man.
Hodja pointed
in the direction in which the boar had gone.
The man rode
away without a word of thanks but he was back within minutes.
“No sign of
it!” he said. “Are you sure it went that way?”
“I am
certain,” replied Hodja. “It went that way. Two years ago.”
1. hypnagogic: leading to sleep; hypnotic.
2. florid: of a lively reddish color;
also, excessively ornate.
3. leitmotif:
a melodic phrase that accompanies the reappearance of a idea, person, or
situation; a dominant and recurring theme.
4. bon ton: the height of the fashion;
fashionable society.
5. fungible: interchangeable.
6. transmogrify: to change into a
different shape.
7. benefaction: the act of conferring a
benefit; also, a benefit conferred.
8. salutary: beneficial; also, healthful.
9. interstice: a space between things or
parts.
10. neophyte: a new convert; also, a
beginner.
Spelling test
1)an
immence cliff an immense cliff an
imence cliff
2)to
concieive to
conceive to
conceve
3)cause
and affect cause
and affekt cause
and effect
4)He
recieved a postcard He received
a postcard He receeved a
postcard
5)elicit
gains illicit
gains ellicit
gains
6)choize choice choise
7)sincerely sincerly sincerelly
8)thier
house is ... there house is ... their
house is ...
9)really
realy reelly
10)develope develop develop
11)kindergarten kindegarten kindergarden
12)becuse becase because
13)diffrint diffirent different
14)govemment
goverment
government
15)busines
affairs busyness
affairs business
affairs
__________________
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