1 - A ____ of
ice. Cube grain
2 - A ____ of
grass. Blade leaf
3 - A ____ of
bread loaf lump
4 - A ____ of
dust piece speck spick
5 - A ____ of
rice blade grain piece
6 - A _____
of celery grain spick stick
7 - A ____ of
soap bar slice
8 - A ____ of
armour strip suit
9 - A ____ of
dynamite stick strip
10 - A ____
of paper sheet slice
Professional Telephone Etiquettes !!!
When you are away from the office
A) Arrange
for coverage or leave a voice mail message for callers.
B) Place a
short message on the machine. Callers do not like to wait during a long
message.
C) Advise
your office of where you can be reached.
D) Check your
messages during the day.
Placing calls
A) Plan your
call. Knowing what you need to say will make your call brief and effective.
B) Place your
own calls when possible to add a personal touch and create good will.
C) Identify
yourself and quickly state your business.
Qualities of a good voice
A)
Distinctness
B)
Pleasantness/warmth
C) Vitality
D)
Naturalness
E) Expressiveness
F) Lower,
mellow pitch
1)Your team
encounters technical problems:
you
give them a hand, but you prefer that someone competent handle it
on
the contrary, you believe they form part of your Job description and
responsibilities
2)You need to
make a decision without having all the facts on hand :
you
take the decision anyway, as you like moving things forward at a faster
pace
You
take as much time as possible even if it means losing a business venture
3)You are thinking of developing a new market,
you use:
the
latest statistics and studies of experts observation of concrete facts
4)You need an assistant, you hire someone:
who is the most enthusiastic of the lot, knows
how to sell
who is
technically competent
5)You need to set your team’s objectives :
you
always try to be innovative even if it means upsetting your colleagues
you
prefer to stick to the company's main goals
6)You are considered a good manager because
:
your
team has excellent results you encourage everyone
to contribute
7)For you,
your best guide is : your analyzing
spirit and your cool-headedness
your
natural flair and intuition
8)To manage a
team well :
it is necessary to
know the details of every aspect
it
is sufficient to have a general idea of the project to co-ordinate better
9)You like to
manage projects and collaborate :
over
a long period, in order to evaluate every eventuality
on
a day to day basis, you are very pragmatic
10)To direct
a team you think that :
you
know how to use authority to bring out the best in everyone
everyone
should have the ability to manage themselves
11)Your team
is quoted as an example for its good results:
you
prefer to collect all the laurels heaped on you and congratulate your team
members
flattered,
you prefer to remain discreet and be modest about it
12)You have
fixed as your priorities: continuity
and necessity to consolidate commitments
Overhauling
and refurbishment
13)As a manager, you seek :
power and success, also you like to control
to
delegate responsibilities, you let your team members decide for you
14)To achieve your goals :
you
make sure that each of your team members have a sense of accomplishment
you
use all available means at your disposal
/ɜ:/
-- shirt, were, burn, heard The girl heard the nurse work
/É”:/ -- short,
walk, four, ball Laura’s daughter bought a horse and
called it Laura
/ɔi/ -- boy, point, oil Roy
enjoys noisy toys
/aÊŠ/ -- found, now, cow Mrs. Brown
counted cows coming down the mountain
ARE YOU A WEALTHY MAN?
A saint was praying silently. A
wealthy merchant, observing the saint's devotion and sincerity, was deeply
touched by him. The merchant offered the saint a bag of gold. "I know that
you will use the money for God's sake. Please take it."
"Just a moment." The
saint replied. "I'm not sure if it is lawful for me to take your money.
Are you a wealthy man? Do you have more money at home?
"Oh yes. I have at least one
thousand gold pieces at home," claimed the merchant proudly.
"Do you want a thousand gold
pieces more? Asked the saint.
"Why not, of course yes. Every
day I work hard to earn more money."
"And do you wish for yet a
thousand gold pieces more beyond that?"
"Certainly. Every day I pray
that I may earn more and more money."
The saint pushed the bag of gold
back to the merchant. "I am sorry, but I cannot take your gold," he
said. "A wealthy man cannot take money from a beggar."
"How can you call yourself a
wealthy man and me a beggar?" the merchant spluttered.
The saint replied, "I am a
wealthy man because I am content with whatever God sends me. You are a beggar,
because no matter how much you possess, you are always dissatisfied, and always
begging God for more."
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