Finding
the leader in you - a self assessment. These questions contain two
options.Indicate the answer
that best describes YOU.If you hesitate on a question, choose the first answer
that comes to mind. There are no right or wrong answers.
1)Which
adjective describes you best:
enthusiastic
focused and efficient
2)You
are known as:
the one who gets quick results
the one who knows how to delegate
responsibility
3)The
priority for the head of department should be:
responding
realistically to the employees’hopes and aspirations
making
demands and producing while adhering to the rules
4)If
you had to choose a new profession, it would be in:
Research and Development
Operations
and Production Management
5)When
analysing an issue, you are more sensitive to:
the
content and significant details
the
form and overall logic
6)Which
verb describes you best:
act
think
7)If
you were going to work in the media you would choose to be:
a sports commentator or reporter
a political journalist
8)To
you, managing a department is:
managing
and solving problems
motivating
and representing
9)To
achieve better output, you prefer to:
mobilize everyone’s efforts
redefine objectives and improve how results
are monitored
10)A
good leader needs to know how to communicate:
the
enterprise’s values
a
sense of the outcome
11)You are more:
managerial
creative
12)You are more interested in:
getting qualified people to carry out a
project
advising
others and giving them the benefit of your know-how
13)What is the best compliment?
he (she) is innovative in thinking
he
(she) has a very practical approach
14)When faced with a situation that seems to
present a conflict, you will act:
with
the greatest prudence, even wariness
spontaneously,
so as to settle the matter as quickly as possible
15)You would say that you are rather:
a jovial person
discreet and trustworthy
Professional Telephone Etiquettes !!!
Often
a client's first contact with a business is by phone. The following guidelines
will help to make the first impression a good one. Most of this etiquette can
be used in personal conversations as well as at the office. Professionalism is
polite, thoughtful, efficient, educated and valuable at all times.
Answering calls for others
A)
Identify
yourself and the company or person for whom you are answering and say,
"How may I help you?
B)
Offer
assistance in the absence of others--say,
"She is not in
today, perhaps I can be of assistance".
C)
Do
not make commitments for others like - "He will call you as soon as he
returns".
-say, "I'll give him
your message when he returns,"
D)
Take
accurate, legible messages with time, date, reason for call, urgency, company
represented, if any, the best time to reach them and all other pertinent
information.
1)
I have eaten too much chocolate last weekend.
I ate too much chocolate last weekend.(Yesterday is finished
time, so we must use a past tense in the sentence.)
2)Julia, Ben and I are going to England on October.
Julia, Ben and I are going to England in October.
('in'
a period of time: in October, in spring, in 1998)
3) Chris did see the film yesterday.
Chris saw the film yesterday.(For a finished action in the past
we use the
past simple) Note - it is possible to use 'did see' in this example but this is
only used for stress, normally after someone has said the opposite, for
example:
Bob: "You didn't watch the film yesterday, Mary." Mary: "I did
watch the film!")
4) Had you a nice holiday?
Did you have a nice holiday?
(Past
simple questions use the structure:did + subject + infinitive)
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